Disappointment with the quality of service provided by TCC ^Featured

Dear Editor,

Please allow me to share my disappointment with the quality of service provided by TCC and in so doing, I would also like propose some thoughts that may assist the state communication provider improve.

I’m disappointed with the slow connectivity and frustrated with TCC’s exaggeration of its service. I think Digicel is providing a better service.

I think Digicel has a better system and technology platforms. The service they provide is closer to what it advertises. The opposite is true with TCC who sells communication package that is disappointingly slow. Yet the public is led to believe it’s the fastest, most effective and efficient network.

Most of the Kingdom is still on 3G network. No wonder why most package lifetime expires with hardly 50 per cent of the paid data used. The service is disappointing. The advertisement disgusting! Perhaps Ministry of MEIDECC (Communications) should look into the service TCC is registered to provide. I suggest to MEIDECC to fact-check TCC advertisements against service reality.

It’s about time the Ministry review what can be deemed as promotion and what is straight out casino-type money-making exploitation such as the current Kava Idol stunt! Kava Idol is not a communication service yet TCC earns hundreds of thousands of Pa‘anga from the Tongan public both here and abroad, in the guise of promotion/entertainment.

Sadly, the Tongan public, in my view, is victim of a TCC merry-making exploitation disguise promotion and entertainment.

TCC cashed in on the Tongan pride – laukau/mafana/polepole he tupu‘anga! This is not strange. The same is true when that mafana applies in making donation to charities, churches, schools and community activities. Look closer, and you will find TCC pays the minimum – making the arrangement and providing the platform with its the sms messaging tool. It’s biggest spending in this regard is the notices and the advertisements.

The rest, including the talents showcased, transportations and related expenses, the prices in the tens of thousands and hundreds of thousands, the judging – shouldered by the very people and supporters of each string band.

I think the Ministry (Communications) should regulate the promotional activities to ensure the service providers do not use it as a money-making tool while neglecting their primary role, to provide quality affordable communications.

I hate to say yet worth of note, that after the finals today and when the fascination allure of Kava Idol evaporates people will laments the expenses they were lured into and encouraged by TCC to engage with.

One Faifekau on facebook seem to be carried away in the support of her birthplace string band making reference for doing a pre-money-earning concert as divine duty to show patriotism to community of birth and to God! What a farce! Poverty is clear as daylight to be helped, fed and clothed.

Instead took the bait mouthful, when TCC – led by well remunerated executives and directors preyed on the pride of the poor Tongans! It would be fantastic if that same energy is put to better cause – hospital, rebuilding a poor family house gutted by fire, etc.

In celebrating the 20th anniversary of TCC a few weeks ago, another Faifekau, who obviously knew better his own role and that of TCC jokingly told TCC and the elite government officials present, the disappointing reality of the service its provide.

This is no jealousy rather constructive criticism calling on the Ministry, the Minister and Director of Communications to fact-check and review the services provided by TCC and Digicel, too if its within their mandates to making money through messaging to such stunts as “game-fishing”, “mining”, “diving” to name a few which encourages the more you text the better is your chances to win.

Instead, TCC please upgrade your network and technology to provide the public with quality communication – timely and value for money! Do something to stop your system from robbing the user’s credit, when a prepaid package is used, the system should be able to cut the service on that very point.

At present your system allow the communication to continue. What then of the package we opted and paid for? Please employ professional advert designers in place of amateur sweet-talk youths.

Stop making such untrue and misrepresented advertisements as TCC Ta Katoa, most efficient Network and the likes because it simply not true, not even close.

Regards,

Kolo Kava